🏨 Hotel & Booking

1. What are the check-in and check-out times?
   Check-in is from 14:00, and check-out is by 12:00 noon.

2. Is there a deposit required at check-in?
   No deposit is required by the hotel.

3. Can I book a room online?
   Yes, you can book directly via the hotel’s official website or trusted platforms like Trip.com.

4. Do you offer price matching?
   Yes, the hotel offers a price match guarantee for eligible bookings.

5. Can I cancel my reservation?
   Cancellation policies vary by room type and booking terms. Please review your confirmation email or contact the hotel directly.

6. Are pets allowed?
   No, pets are not permitted. Service animals are also not allowed.

7. What is the minimum age to check in?
   The main guest must be at least 18 years old.

8. Does the hotel have a swimming pool?
   No, the hotel does not have a pool for guests.

9. How many rooms does the hotel have?
   The hotel features 84 guest rooms and suites.

10. When was the hotel opened and renovated?
    Opened in 2018, with renovations completed in 2019.

📍 Location & Transportation

11. How far is the hotel from Guilin Liangjiang International Airport?
    Approximately 30.7 km (about 44 minutes by car).

12. Is there an airport transfer service?
    Yes, priority airport pick-up and drop-off are available for an additional charge. Pre-booking is recommended.

13. How far is the hotel from Guilin Railway Station?
    Just 3.7 km away — easily reachable by taxi or public transport.

14. What are the nearby attractions?
    Walking distance to:

    • Elephant Trunk Hill (iconic landmark)
    • Two Rivers and Four Lakes
    • Jingjiang Wangcheng Ancient City Wall (160m)
    • East-West Lane (210m)
    • Zhengyang Pedestrian Street

15. Is there parking available?
    Yes, free public off-site parking is available. Reservation may be required.

🍽️ Dining & Amenities

16. Does the hotel serve breakfast?
    Yes, a daily buffet breakfast is served from 07:00–10:00, featuring Western and Chinese cuisine. Price: CNY 58 per person (approx. USD 8.17).

17. What is “Pu Shi · Gui Bei Fusion Cuisine”?
    The hotel’s rooftop restaurant offering modern Chinese dishes with local Guangxi ingredients — perfect for scenic dining.

18. Is there free Wi-Fi?
    Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

19. Are there any special amenities for families?
    Yes! Family-friendly themed rooms, children’s slippers, toys, board games, books, and videos are provided.

20. What unique experiences does the hotel offer?
    Enjoy:

    • Rooftop views of Elephant Trunk Hill
    • Signature ginger-date tea in the lobby
    • Japanese-style rooms with round bathtubs
    • Tea tasting in the serene tea room
    • Butler service in select room categories